About Us

At Sun Coast Sciences, a division of The Hero Company, our mission is to help people feel, look, and live like their healthiest, most energetic selves, no matter their age. We do that by offering cutting-edge health supplements backed by science, and a customer-first approach powered by connection and integrity.

We’re a performance-driven, customer-obsessed team operating inside a high-volume outbound call center. We're passionate about unlocking human potential in the lives of our customers and our team.

That’s where you come in.

The Role: Sales Performance Manager

As a Sales Performance Manager, you'll lead a team of outbound sales agents with clarity, grit, and heart. You won’t just coach from the sidelines. You’ll lead from the front, model high-impact calls, and drive the metrics that matter: close rate, AOV, revenue per appointment, and team momentum.

You’ll manage team performance like it’s your own bottom line. That means accountability conversations, live coaching, data-driven decisions, and a strong presence on Zoom. You’ll create a culture where agents are pushed and supported in equal measure, where high performance feels not just expected, but inevitable.

What You'll Do

• Lead a team of 10 to 15 outbound agents with full accountability for performance, morale, and coaching outcomes
• Monitor daily KPIs (conversions, AOV, RPA, close rates) and use real-time data to drive coaching priorities and corrective action
• Conduct live call reviews, side-by-side coaching, and individualized improvement plans
• Jump on sales calls when needed to model excellence and generate momentum
• Facilitate daily huddles, post-call debriefs, and 1:1 sessions that align team energy and reinforce fundamentals
• Track coaching progress and team performance in Salesforce and internal dashboards
• Support rep development, reduce attrition, and cultivate next-up leaders
• Partner cross-functionally with QA, training, and ops to close gaps and elevate outcomes

What We're Looking For

• 2+ years of leadership, coaching, or performance management experience in a high-volume outbound sales environment (virtual preferred)
• Proven ability to drive measurable sales results through agent development
• Strong command of outbound sales psychology, performance levers, and coaching frameworks
• A leader who models what they expect. You jump on calls, not just into spreadsheets
• High emotional intelligence, coachability, and confidence in direct conversations
• Strong systems fluency (Salesforce, Vonage, Google Workspace)
• Fast, clear communicator with exceptional time management

Bonus Points For

• Coaching certifications or training in adult learning or leadership
• Experience turning around underperforming agents or teams
• Background in health, wellness, DTC, or supplements
• Track record of maintaining high morale while driving high accountability

Compensation and Perks

• Base Salary: $50,000 to $65,000 per year (depending on experience)
• Monthly performance bonuses tied to AOV, RPA, close rate, and revenue (realistic OTE: $100K+)
• Remote role (U.S. or LATAM preferred)
• Mission-driven culture with strong core values and a team that truly cares
• Regular performance reviews and growth conversations
• Six-month probationary period with coaching and check-ins
• The chance to make a real difference for customers, teammates, and yourself

Tech Requirements

• Excellent English (spoken and written)
• Octane Speed of 20,000+ Test here
• Backup internet and power solutions
• Reliable computer, working mic, camera, and headset (you’ll be on Zoom daily)

How to Know You’re a Fit

• You own results, not excuses
• You speak with candor, but never without care
• You light up the room, even when it’s a virtual one
• You don’t just teach it. You do it
• You love building people up, and calling them higher
• You move fast, follow through, and never stop growing
• You want to be part of a mission-driven company where your work truly matters

If you’re ready to lead a high-performing sales team to the next level, and you’re hungry for a culture built on integrity, urgency, and care, we want to meet you.